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Participant
September 17, 2023
Question

Setup question

  • September 17, 2023
  • 2 replies
  • 152 views

I just purchased Acrobat Pro. When I click on the Setup icon, I am redirected to the purchase/free trial page.

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2 replies

kglad
Community Expert
Community Expert
September 18, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Abambo
Community Expert
Community Expert
September 18, 2023

Go to https://account.adobe.com/plans and check if the plan you just bought is shown.

ABAMBO | Hard- and Software Engineer | Photographer