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Participant
May 16, 2015
Question

Several Updates Failing

  • May 16, 2015
  • 1 reply
  • 216 views

Several Adobe CC products will not update for me.

I've seen several suggestions to download direct updates from This site‌ but the updates are older versions than what I have installed. For instance, my After Effects shows version 13.0.0.214 and that site is on a version 12.

Would greatly appreciate any suggestions.

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    1 reply

    kglad
    Community Expert
    Community Expert
    May 16, 2015

    click on learn more or check your log files (Troubleshoot install issues with log files | CS5, CS5.5, CS6) for more specific error info (and help).

    otherwise, Error downloading, installing, or updating Creative Cloud applications

    Participant
    May 16, 2015

    I've tried following those pages through including deleting the opm.db. My log has several lines similar to the following:

    05/16/15 06:52:49:778 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 7484 | Failed in error: StreamTransformationFilter: invalid PKCS #7 block padding found

    05/16/15 06:52:49:779 | [WARN] |  | ASU | OPM | OPM |  |  | 7484 | Failed to decrypt in opm_getValueForKey using Key1

    one of the last is

    05/16/15 09:11:50:909 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 10744 | Failed in key3List generation

    If it matters, this is on a new notebook running Win 8.1

    I appreciate the info.

    Derek Meador