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S
Spiphy Warfare
Participant
May 16, 2015
Question

Several Updates Failing

  • May 16, 2015
  • 1 reply
  • 216 views

Several Adobe CC products will not update for me.

I've seen several suggestions to download direct updates from This site‌ but the updates are older versions than what I have installed. For instance, my After Effects shows version 13.0.0.214 and that site is on a version 12.

Would greatly appreciate any suggestions.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 16, 2015

    click on learn more or check your log files (Troubleshoot install issues with log files | CS5, CS5.5, CS6) for more specific error info (and help).

    otherwise, Error downloading, installing, or updating Creative Cloud applications

    S
    Spiphy WarfareAuthor
    Participant
    May 16, 2015

    I've tried following those pages through including deleting the opm.db. My log has several lines similar to the following:

    05/16/15 06:52:49:778 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 7484 | Failed in error: StreamTransformationFilter: invalid PKCS #7 block padding found

    05/16/15 06:52:49:779 | [WARN] |  | ASU | OPM | OPM |  |  | 7484 | Failed to decrypt in opm_getValueForKey using Key1

    one of the last is

    05/16/15 09:11:50:909 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 10744 | Failed in key3List generation

    If it matters, this is on a new notebook running Win 8.1

    I appreciate the info.

    Derek Meador

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