Sierra upgrade and CC issues

Forum|Forum|9 years ago
January 10, 2017
3 replies
588 views

Can someone PLEASE help... I am having the huge issues with Sierra and CC apps!!!
I am running the latest CC and have upgraded to Sierra 10.12.2. Since the upgrade, my mac is SO SLOW. CC applications crash continuously and I have to hard reboot! Force quit doesn't even work! There is no way to restart my mac other that to hard reboot! INFURIATING to say the least! I have 24 Gigs of RAM so that isn't the issue! If anyone can help I will be hugely grateful. This is slowing down my work load tremendously and I don't know what more to do. I literally have to restart (hard reboot) a few times a day!

Creative Cloud

This topic has been closed for replies.

Atul_Saini

Legend

Hi Cat%20MG,

I would like to know if you have you tried @Kglad's suggestions? Is everything up and running for you now?

Feel free to update this discussion with the name of the application which is running slow to that we can include are products experts to assist you further.

Thanks.

Kanikas

Legend

Moving to Creative Cloud Download & Install

kglad

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded