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raphaëlp40082054
Participant
October 18, 2017
Answered

Sign in, again and again...

  • October 18, 2017
  • 1 reply
  • 363 views

Hi,

Suddenly I cannot use any software of the Adobe Creative Cloud.

When I open them, I have a window which ask me to sign in, but when I do it, it seems to work and I receive a "thank you" message and "click to continue", but when I click on "continue" it ask me to sign in again... over and over...

I do not know how to make it work again.

I try all the option on this page : https://helpx.adobe.com/fr/creative-cloud/kb/signed-out-sign-in-required-error-248.html

Creative Cloud me déconnecte ou me demande sans cesse de me connecter (in french)

But nothing worked.

Could someone help me with that ?

Thank you.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Raphaëlp40082054 are you signing into the Adobe Creative Cloud desktop application or the Adobe web site?   I would recommend you use an alternate web browser and utilize the steps listed in Learn how to download your Adobe Creative Cloud apps to download and install the Creative Cloud desktop app.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
October 18, 2017

Raphaëlp40082054 are you signing into the Adobe Creative Cloud desktop application or the Adobe web site?   I would recommend you use an alternate web browser and utilize the steps listed in Learn how to download your Adobe Creative Cloud apps to download and install the Creative Cloud desktop app.

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