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Darlene Hewson
Participant
February 4, 2021
Question

Sign In Problem

  • February 4, 2021
  • 1 reply
  • 142 views

I brought my laptop to work to get some updates done.  Once I had the updates completed, I clicked on LR Classic and a sign-in box came up, where you can type in your account name and password or there were also options to click Google or Facebook.  I clicked Facebook by mistake.  My facebook email and the email I use for Adobe are two different emails.  Now my problem is that it thinks the Facebook account holder wants to either buy the programs or set up for a 7 day free trial.  Ihave tried everything and I cannot sign in to either Photoshop or Lightroom now....both programs open with a pop up box asking if I want to buy the program of the 7 day trial.  Any ideas on what I do here? LOL

 

Thank you!

Darlene

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1 reply

John T Smith
Community Expert
Community Expert
February 4, 2021

What MAY work is to sign OUT of your incorrect cloud and sign IN with your correct information

 

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html