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Participant
Jan 10, 2018 7:00 PM UTC
Answered

Sign In Required Loop

So I have Photoshop and Lightroom on my PC and recently havent been able to open either of them. Any time I try and open either program it gives me the Sign In Required Loop that just keeps going and going. Ive uninstalled and reinstalled all the programs and nothing has worked. Anyone have any clue as to how to fix this issue? Because I really need them up and running again for my business.

29 replies

Participant
May 1, 2019 9:03 PM UTC

After spending two hours in a chat with Adobe tech support yesterday (and running many of the fixes suggested here) to no avail, today I ran all the maintenance tasks in the Onyx app on my iMac.

It worked. I no longer have the log-in loop when I open Photoshop CC 2019.

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Participant
Mar 13, 2020 1:26 PM UTC

Isn't this all such a waste of our productivity? With the new "cloud pricing" model Adobe gets to keep driving revenue with no additional function, and in fact, makes us less productive. So stop paying your yearly "cloud subscription" fee for no additional function and find another vendor (open to suggestions) until this company understands that folks use their products to be productive producers of information, not consumers looking for the latest in glitz and glamour on an iPhone. I bought "Pro" because I thought it meant "Pro"ductivity ... obviously not.

 

I need to be "pro"ductive, and spending time on the support line just because they want to enforce their subscription licensing is not my idea of a personal "pro"ductivity enhancement.

 

No Cheers,

 

- Pete

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Known Participant
Apr 5, 2020 5:51 PM UTC

You're so right.

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Participant
May 1, 2019 3:01 PM UTC

I have tried all the fixes on my iMac running 10.13.6. Nothing works. What a nightmare.

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GLH33083868
Participant
Feb 5, 2019 10:03 AM UTC

For when sign in loops keep happening when trying to use apps in Adobe Creative Cloud:

1. Quit Creative Cloud and close all Abobe processes, making sure Adobe IPC Broker is last to be closed.

2. go to %appdata%, go back one (from Roaming) to "Local" and then "Adobe" and delete "AAMUpdater" and "OOBE" Folders

3. go to %programdata% and then into "Adobe" folder,  rename "SLStore" folder to "SLStore_old"

4. go to "C:\Program Files (x86)\Common Files" and right click "Adobe" folder opening "properties"

5. Open the "Security" Tab under properties and assign all "allow" persmissions for the "Users" group. Click okay and ignore any warnings.

6. Close everything and open any adobe app (one that gave the problem) by right-clicking on it and choosing "Run as Administrator". Sign in and do the usual and it should open fine.

7. Close the adobe app and do the same with Adobe creative cloud, by right-clicking "run as administrator" and it should also work.

Thanks to "iAmThunder" on Youtube for posting this as provided by Adobe Support team.

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Crenton1
Participating Frequently
Dec 6, 2018 8:32 PM UTC

This worked for me first time but it has happened again and the fix did not solve it. At my wits end, waiting on adobe chat

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Rick Fox
Participant
Nov 26, 2018 8:51 PM UTC

Also worked for me (Muse 2018). BIG MASSIVE THANK YOU!!!

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jukkak70742962
Participant
Aug 27, 2018 9:52 AM UTC

Great tip, finally something that works.

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Participant
Jul 24, 2018 2:26 PM UTC

Nothing worked for me except when I did this solution:
(Make sure you have the right Library folder, that was the key)

"I FOUND SOMETHING THAT WORKED FOR MAC USERS!!! Windows fix is here:
https://www.youtube.com/watch?v=SGYSZ...
( 1. Open Finder
2. Go to /Library/Application Support/Adobe (type that in the "Go to folder" search tab WITHOUT a ~ because ~/Library is the WRONG Library folder)
3. Delete the SLCache and SLStore folders (and delete SLStore_v1 if that's there too).
4. Right-click on the Adobe folder that you were just in, and click Get Info.
5. Click the lock and enter the admin name+password.
6. Add your active user account by clicking the + button and clicking Select.
7. Give Read & Write permissions to everyone listed at the bottom of the window.
8. IMPORTANT: Click the gear button at the bottom of the window and click Apply to Enclosed Items.
9. Click the lock to lock the folder once more. 10. Open any CC application; this should work now! (After maybe one "Sign-In Required," that is, but it shouldn't pop up more than once!)"

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Abambo
Community Expert
Community Expert
Jul 24, 2018 2:58 PM UTC

Great finding!

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
May 14, 2018 6:15 PM UTC

Tried all the manupulations with files deletion -  doesn't work for me.

Here is how it worked.

Signed in app, and closed after promt "Login successfull". Turned off internet. Opened app and choose trial for 7 days. Wait app to load. Turn on the internet.

...profit

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Inspiring
Jul 16, 2018 9:07 PM UTC

What happened when the trial ended after 7 days?

For me, this method of turning off the internet to get the trial version worked and let me use the app.

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Participant
Sep 27, 2026 11:01 PM UTC

Bingo!!  This worked !! Ass the other crap failed..  Thanks!

 

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Participant
Apr 30, 2018 2:01 PM UTC

I tried:

host file

server test

test message "pong"

reset host file

https://adobe.com  yes

GlobalSign RootCA Certificate      only the five checked boxes

Adobe help tech logged into my laptop and did the same stuff   no help

BUT

I deleted the

  • C:\Program Files (x86)\Common Files\Adobe\OOBE\opm.db and finally SUCCESS!

TIP: Go to Task Manager (Shift+Ctrl+ESC) and "end task" everything Adobe before you try to delete the file

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John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
Jan 10, 2018 7:07 PM UTC
Participant
Nov 1, 2020 7:02 AM UTC

As of Mac OS Catalina 10.15.7 (Nov 2020), none of the solutions presented in the cited links work.

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