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juan pablor47239012
juan pablor47239012
Participant
August 28, 2025
Answered

Sign out of another device to continue warning - Same device listed as multiple devices

  • August 28, 2025
  • 2 replies
  • 371 views

I received a device activation limit warming but I only have 2 devices active. For some reason it shows the same device as 9 separate devices. Has anybody experienced this? Whats is the solution?

 

    Correct answer kglad

    sign out from all in your account 

    enable 2fa

    then sign in on your computer(s)

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 28, 2025

    sign out from all in your account 

    enable 2fa

    then sign in on your computer(s)

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 28, 2025

    Juan, thanks for posting your question about managing your activations to this public discussion forum. If you click on Sign out all then are you able to continue to access your subscription?

     

    If the same computer is being recognized as different devices, then it is likely due to critical licensing files being damaged or modified. You will want to check the settings for any installed security or utility software to verify it is up-to-date and using the manufacturer's recommended settings. Any application that periodically moves or checks files on the computer could be a suspect. ^JW

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