Skip to main content
H
Heleen5000
Participant
December 5, 2011
Question

Signed in, and asked to sign in?

  • December 5, 2011
  • 1 reply
  • 533 views

I'm having trouble with the download assistant. I've signed in, but the download doesn't start automatically. There's this message: "sign in with your adobe id to continue.". But, at the top you can see that I have already succesfully signed in. Does anybody know how to get the download to start?

Thanks! Heleen

    This topic has been closed for replies.

    1 reply

    Gautham_K
    Gautham_K
    Participating Frequently
    December 5, 2011

    Hi,

    Please perform the following steps to try and resolve this issue:

    1. Uninstall the Adobe Download Assistant from the control panel.

    2. Navigate to your browser and clear the history,cache & cookies. (If you are using Internet Explorer, this can be done by going to the "Tools" option).

    3. Go to the Adobe website and retry download which will reinstall the Download Assistant.

    4. If you have an antivirus program installed, disable the firewall before you begin the download.

    Do post here if the issue persists.

    Thanks

    H
    Heleen5000Author
    Participant
    December 5, 2011

    Thanks for the reply. I followed the steps (3 times, to be sure), but i still get the same screen where nothing is happening. After a night of trying, I'm going to give up for know. Maybe I'll have more luck in the morning.

    Kind regards,

    Heleen

    Gautham_K
    Gautham_K
    Participating Frequently
    December 6, 2011

    Hi,

    Request you to please contact Adobe support so that this issue can be resolved.

    You can contact support by accessing this link:

    http://www.adobe.com/support/contact/

    Once on this page, click on "I am having trouble downloading or installing my software".

    You will then see a drop down menu in which you will have to select "I am trying to use trial software from Adobe".

    You will then see an option to chat with a support representative. You will also have the support phone numbers to the righ in case you prefer to call.

    Thanks

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices