Signed out/unable to reach Adobe servers

Forum|Forum|8 years ago
February 22, 2018
5 replies
2005 views

Yesterday, my computer downloaded a Creative Cloud update and some Windows update. I never get a prompt to sign into Creative Cloud. Instead all I get is an error on Creative Cloud startup that says "You've been signed out Unable to authenticate your Adobe ID. Sign in again with your Adobe ID and password to continue using Adobe apps." If I click the sign in button, this same message keeps coming back.

If I let it wait a while, I get an "Unable to reach Adobe servers. Please check your firewall settings, ensure your time settings on your computer are correct, and try again."

I've uninstalled Creative Cloud, used the clean feature, rebooted, made sure the firewall lets Creative Cloud in, verified my login, etc.

Nothing seems to work.

Creative Cloud

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Correct answer marks22690129

I had tried those from another post. No luck.

However, I just tried to run Framemaker (it's the subscription version).

It gave an error on the Adobe Application Manager. I found it and downloaded that and all appears to be working.

M

marks22690129Author

Inspiring

Still having issues. Every time the computer is rebooted, Creative Cloud has to repair the installation. So far, the repair hasn't necessitated me redownloading the Adobe Application Manager other than the first time this happened.

M

marks22690129Author

Inspiring

The problem continues. Another reboot, another time Creative Cloud needs reinstalled. I had hoped since I'd rebooted once a week since my last report on this, that the issue was gone. Nope.

M

marks22690129Author

Inspiring

While I am back up and working, Creative Cloud seems much more buggy than usual after the last few updates. Slow to load, slow to sync fonts, not logging in. Sad.

Grigor Poghosyan

Participating Frequently

Uninstall you Creative Cloud with IOBit Uninstaller and be careful to cancel when it will automatically stat reinstalling itself, then download it again from creative.adobe.com Just now I did it.

T

TheArtistMatt

Participant

This worked for me - at least, it is working at the moment. I am running the CC apps in Windows 10. I went to uninstall the CC application, just the CC application. When the uninstall app came up, one option was to Repair the installation. I did that, took a few minutes, and now it seems to be working again. I do not know if this will help you or not, but it cant hurt to try.