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yakvan
Inspiring
June 10, 2019
Question

Signin keeps requesting change password

  • June 10, 2019
  • 5 replies
  • 10650 views

I am stuck in endless loop with Adobe CC.

1) I sign in but then get message

"Password Reset Notice To protect the security of your account, you must reset your password. Please check your inbox for an email to reset"

2) I then open new email from Adobe Customer Car and click their link that expires in 72 hours to reset password. I am able to change password with no problem/errors.

3) Back at sign in I use new password but I get is back to #1 above.

I did this many times and keep getting same result. Any ideas?

I've been using Adobe CC for a year and never had to sign in or change password (after the first time) since it remembers me so unsure why I got this all of a sudden.

    5 replies

    S
    seriously??
    Participant
    June 27, 2023

    same here... every time i sign in i need to reset my password... because adobe [cursing removed] that's why... [cursing removed] are they porotecting me from??? theyre protecting thmselves if anything!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 27, 2023

      @seriously?? 

       

      you have problems signing into the cc desktop app or signing into adobe.com or something else?

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      May 12, 2020

      Yakvan, sorry you are encountering problems with the sign-in process.  What type of Creative Cloud membership are you attempting to sign into?  There is no membership associated with the e-mail address you used to post to this public discussion forum.

       

      I also am not seeing any support cases logged under the account.  Please make sure you are signing in using the correct credentials.  If you need to make update to your recent support case then see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

        J
        JasonSeale_com
        Participant
        May 12, 2020

        By logging in to Adobe online, and accepting the new Terms that pop up, I was able to break out of this infinite loop ... after accepting the terms I was able to log into Acrobat on my machine ...

          VFXGuy
          VFXGuy
          Participant
          May 1, 2020

          What I did is clicked on the Google account option (on the login page I think), reset my password in the succeeding page(s) and the rest is history. It's really headache and I hope thiswill somehow give you a lead on how to solve your dilemma.

            John T Smith
            Community Expert
            John T SmithCommunity Expert
            Community Expert
            June 10, 2019

            This space is provided by Adobe, but this is not Adobe support
            Sorry, nobody here can help with an account or payment problem
            This is a public forum, you need the link to Adobe support, not other users
            Help Center https://helpx.adobe.com/support.html is a good place to start
            Be sure to remain signed in with your Adobe ID before accessing the link below
            Do be aware that wait times are sometimes long before an agent responds
            .
            You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
            You MUST also allow 'cookies' in your web browser for the link to work
            This will NOT work if you are using a VPN
            .
            This link will go directly to the chat option
            https://helpx.adobe.com/contact.html?rghtup=autoOpen
            Type "Agent" in the chat box to bypass the chatbot and be connected to a person
            -Meaning type in the word Agent in the lower right, without the quote " " marks
            or
            Twitter tweet @AdobeCare
            .
            Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
            -click for more information about scammers https://tinyurl.com/10791730

            Y
            yakvanAuthor
            Inspiring
            June 10, 2019

            You are incorrect. Other users can help with any problem if they experienced something similar or some may be so computer savvy they  may offer ideas that Adobe may not. I did contact Adobe before posting and they were of no help (yet). You (John) were of even less help.

              Nancy OShea
              Community Expert
              Nancy OSheaCommunity Expert
              Community Expert
              June 10, 2019

              Your problem goes way beyond the scope of this product user-to-user forum.  There's a problem on Adobe's end that only Adobe technical support can fix.  I assume you have a ticket pending and you're waiting for  an Adobe rep to call you back?  Is that correct? 

              Nancy O'Shea— Product User & Community Expert
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