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V
Vanessa5FCB17722017
Participant
November 27, 2020
Question

Signing in and out all the time

  • November 27, 2020
  • 2 replies
  • 189 views

Hello, I'm getting signed out all the time I try to do anything with Adobe. I uninstalled it and tried to install it again but now I can't even move forward with the installation as it's signing me out constantly. It's happening only with Adobe as far as I know.

 

Please help!

Thanks,

Vanessa

This topic has been closed for replies.

2 replies

J
jenniferc80204933
Participant
November 28, 2020

I'm not sure what's going on. I have been trying to just open Photoshop for 30 minutes, over and over again. It won't initialize the software and makes me sign in over and over. It's ridiculous.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 27, 2020

Try the steps mentioned in the link below.
https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html
-Manan

-Manan
V
Vanessa5FCB17722017Author
Participant
November 28, 2020
I did all these steps but nothing... Actually #4 I didn't because I didn't
find any item labeled "Adobe User Profile Info" or "Adobe User OS Info"
among my keychain.

And I don't even have to uninstall the creative cloud app because it's not
even installed yet. I uninstalled it and I'm now trying to install it but
always signs me out.

Any other ideas?

Thanks so much in advance,
Vanessa
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