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Participant
January 13, 2014
Question

Since installing CS6, Acrobat Pro X fails I had to reinstall it a few times, now doesn't work

  • January 13, 2014
  • 1 reply
  • 532 views

Since installing CS6, Acrobat Pro X failed a few times. I had to reinstall it a few times, now doesn't work at all even after installing again.

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    1 reply

    kglad
    Community Expert
    Community Expert
    January 13, 2014

    uninstall acrobat pro x

    run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html

    restart your computer

    reinstall acrobat pro x

    Participant
    January 24, 2014

    Hi there

    Thank you for your reply.

    When I click on the link for the cleaner however, before I can download the

    file, it gives me this message:

    "Important - This tool is not for use with any creative suite products

    including suites that contain Acrobat. It can only be used with standalone

    versions of Acrobat and Adobe Reader"

    Adobe X Pro forms part of my Adobe Creative Suite 6 Design Standard?

    Please advise.

    Thanks

    Nandi

    kglad
    Community Expert
    Community Expert
    January 24, 2014

    then use the cs cleaner (if you don't mind cleaning all your cs6 apps), http://www.adobe.com/support/contact/cscleanertool.html