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stamina57
Participant
February 5, 2020
Question

Sleep deprived customer sercise attendants

  • February 5, 2020
  • 2 replies
  • 494 views

Hello Adobe!

Today I had to quit my one year Photo program, pay my fine (only used 10 months) just to get on with my work. My PC keeps telling me that my trial period is over. Sic! I just paid my bill. Customer service? No clue. Sending me in a loop 4 times - and I have had this experience many, many times with Adobe - each time with even more sleepy guys than the previous. No idea what this is about, and too busy not solving problems only keeping customers on hold. Finally - after 30 minutes - I realize I would earn some money just to quit my program and buy it one more time. How can this company survive!!!! Today it cost me 16 $ (fine 6$ - lost money 10 $) just to get on with my work. Old 1 year program canceled. New 1 year program ordered. Fine paid. Voila - this is not good Adobe.

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 5, 2020

The sign in/out/in system is SUPPOSED to allow 2 accounts on one computer... but since I only have one Adobe account I've never actually done what you were doing

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 5, 2020

    If this happens again...

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    S
    stamina57Author
    Participant
    February 5, 2020

    Thanks for answer John Smith. Problem is: I´ve done all that. So what? I think the issue here is that I have two accounts. So I have to log in to photoshop/lightroom account whan using those, and another account when using premier pro. I did that for 2 weeks, and it worked. Today it was totally confuced. I could open Photoshop, not Lightroom and of course Premier Pro. Can you explain that? Probably not, that´s why I decided to quit the 1 year on Stamina57. Not quite Einstein - but customer service is really not able to help. As if they don´t listen, then send you to the next guy, and so on...

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