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A
Anonymous
December 15, 2020
Question

Sloooowww Downloads

  • December 15, 2020
  • 1 reply
  • 467 views

All day today I've been trying to update Photoshop, Bridge, Lightroom, Camera raw.

The CC App pops up error messages about not being online, "this is taking longer than normal". I used the Cleanup tool to remove the app and have reinstalled it and it's made no difference.

My connection has been solid all day, my download/upload speeds are as normal. I've downloaded other items from other sites without any speed issues.

So can anyone help?

I'm about to give up with Abobe. I don't see why I should pay my money for such lousy service.

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 15, 2020

try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

    A
    Anonymous
    December 16, 2020

    Thanks for the reply.

    I tried everything without success and in exasperation thoroughly removed all Adobe software from my PC.

    I reinstalled the CC app and have now managed to reinstall the most important ones. However the process, while faster than yesterday, was still absurdly slow for a fast connection and a powerful PC.

    Before I even got to reinstalling anything else the CC app threw up a 505 error immediately after I installed it! Fresco refuses to install, it gets to 60% then fails. The log shows yet another 505 error.

    Adobe may cater to professionals but they fail to provide a professional service themselves.

    Anyway thanks for your help and now I'll try to make up the time I've wasted thanks to Adobe.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 16, 2020

    exit cc (file>exit cc)

    restart as admin

    retry installing.

     

    Error 505 for Creative Cloud update and XD Install... - Adobe Support Community - 10992341

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