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Participant
March 1, 2025
Question

Small problem

  • March 1, 2025
  • 3 replies
  • 126 views

Hello i recently bought a plan for Adobe Animate and i already have the Creative C;oud app but its telling me to buy Animate again on the app?? Is this a scam? Fix this please.

3 replies

Shivangi_Gupta
Community Manager
Community Manager
March 3, 2025

Did you check the articles shared by @kglad? Let us know if any of them help?


^Shivangi

kglad
Community Expert
Community Expert
March 1, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

kglad
Community Expert
Community Expert
March 1, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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