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Question

Software vanishes after failed install

Forum|Forum|5 years ago
April 9, 2021
2 replies
407 views

I had creative cloud/Adobe Bridge installed last week and it worked fine for a while. This week, I started to have some issues with software. Some of my programs have disappeared. Haven't figured out how many more have. But the funny thing is that I download Bridge again and start the install and it starts to install Cloud, it finishes, it disappears, then the Bridge_Set-up.exe disappears. I'll do a search through my computer and it won't be anywhere. Not even in the trash. It's acting the same way Flash would act. You download Adobe Flash and install it and the executable file disappears. I've downloaded Bridge about 10 times now and tried to install it and it happens the same way over and over again. I downloaded Cloud by itself first and it acted the same way. Can't figure out why this is happening. Not that I like Bridge anyway but I barely got a chance to try it out before it disappeared.

Any ideas?

This topic has been closed for replies.

Abambo

Community Expert

Dumb question: you have an active subscription?

ABAMBO | Hard- and Software Engineer | Photographer

O

Oracle2025Author

Participating Frequently

Active as in a paid subscription? No. Do not like Adobe's new system of subscription based. But I've had an account for many years. I'm a hobbyist so a subscription isn't for me. That's how I'm here. Asking.

Nancy OShea

Community Expert

When program & data files go missing, it's often a symptom of worse things to come like hard drive or system failure. Or maybe your computer user profile has become corrupted. Try creating a new profile with full Administrative permissions.

Bridge download

https://www.adobe.com/products/bridge.html

Creative cloud system requirements:

https://helpx.adobe.com/creative-cloud/system-requirements.html

Bridge System requirements

https://helpx.adobe.com/bridge/user-guide.html/bridge/system-requirements.html

Nancy O'Shea— Product User & Community Expert

AxelMatt

Community Expert

Please give us more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

O

Oracle2025Author

Participating Frequently

I have Windows 10.

Adobe Product and Version? Whatever the latest Bridge was. Version unknown because it would not install.

My CPU, RAM, Etc is all fine because I've been working with PSD files for many years now.

I only wanted Bridge to view PSD files before opening them.

Never had a problem until recently and I don't know if the issue started because of Bridge install.

Can't find any malware or virus issues with it either, yet.

No errors occur. It just disappears after Cloud installation and it takes the executable file along with it.

What was I doing? Nothing, just sitting and waiting for it to fully load.

AxelMatt

Community Expert

Do you have download and install Bridge seperately or via the Creative Cloud desktop client?

If you have a subscription you have to use the CC client to installs the appropriate apps.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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