I recently enrolled in an online graphic design program with a university and was given an access code for installation for photoshop software, but ran into a problem when trying to set up and install. I got a notification that the product I was trying to install is not an Adobe Genuine Software and appears to be counterfeit... Trying to figure out who to go to for this. Academic advisor listed adobe support as available resource.
But also the link provided, which is an Adobe download link.
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Once you redeem your code and have an Adobe account, you will be able to install
Download & Install instructions https://forums.adobe.com/thread/2003339
-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Membership questions and problems https://forums.adobe.com/thread/1146459
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
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