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Participant
August 21, 2023
Question

Solution: Problems installing older Version CS6 on newer versions of Windows

  • August 21, 2023
  • 1 reply
  • 149 views

I spent the morning tracking down this issue as I was trying to install my purchased version of CS6 on my new Windows 11 Laptop. All the support responses for Exit 6/7 missing hook - talked about permissions or corrupt loaders etc. None of these was the problem - you simply have to install the C libraries going all the way back to 2010. Anything newer than that is in sufficient and will continue to generate missing hook file.

Simply download and install these back to 2010:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2013-vc-120

 

Original Error log

 Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{ }.data. Error 193  is not a valid Win32 application.    ERROR: System check returned with error : -4 

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1 reply

kglad
Community Expert
Community Expert
August 21, 2023

thanks for the info @StormLrd