Sorry installation failed error code p4

Question

Hi

(please excuse my bad English, I'm French)

I don't know why but I discover that Adobe Creative Cloud was stuck on an update at 42%

I try to redownload it and reinstall it without success, each time I get "sorry installation failed error code p4"

I also download Adobe XD from myAdobe acccount an try to install it > the same error!

I Googled this error, and followed many procedures, many Adobe Cleaner, etc. notinh works for me...

I do not know what to try next... ?

Thanks

pascalb836740 · Accepted Answer

HiFinaly reboot my Mac in safe mode, and was able to (re)install everything fine!

Peru Bob · Answer

See here:https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.htmlhttps://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.htmlhttps://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.htmlhttps://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1I had a similar issue.Make sure that you have all Windows updates that are available.The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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