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N
nigni83
Participant
February 9, 2017
Answered

sospendere abbonamento

  • February 9, 2017
  • 3 replies
  • 1939 views

salve a tutti , ho un abbonamento CC Photoshop e Lightroom con rinnovo mensile da ormai più di un anno.. se annullassi il mio abbonamento in previsione di un periodo di inutilizzo, cosa succederebbe se tra un anno riattivassi l'abbonamento? alla riattivazione dovrei pagare l'anno di inutilizzo? le app diventerebbero inutilizzabili? grazie

This topic has been closed for replies.
Correct answer Kanikas

Hi Nigni83,

Unfortunately, there is no option to temporarily cancel your subscription.If you cancel your subscription, you'll have to purchase it again

to continue using it.

If you cancel the subscription before the yearly contract, you will have a pay an early termination fee.

Kindly refer the terms and conditions for more information:

Adobe - Subscription Terms

You may also Contact Customer Care for any other query.

Feel free to update the thread for any clarifications.

3 replies

N
nigni83Author
Participant
February 13, 2017

Grazie a tutti per le risposte. Nel mio account vedo che il rinnovo annuale é previsto per il 24 luglio 2017. Quando devo annullarlo per evitare il rinnovo? Posso farlo ora o é meglio aspettare per esempio il 20 luglio ? Grazie

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
February 15, 2017

Hi Nigni83,

Kindly Contact Customer Care to know more about the date when it's good to cancel the auto-renewal.

Feel free to update the thread for any other query.

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
February 9, 2017

Hi Nigni83,

Unfortunately, there is no option to temporarily cancel your subscription.If you cancel your subscription, you'll have to purchase it again

to continue using it.

If you cancel the subscription before the yearly contract, you will have a pay an early termination fee.

Kindly refer the terms and conditions for more information:

Adobe - Subscription Terms

You may also Contact Customer Care for any other query.

Feel free to update the thread for any clarifications.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 9, 2017

When you cancel a subscription your programs stop working

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

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