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adamt18510785
Inspiring
May 29, 2020
Question

Spam increase 1000x after calling adobe support

  • May 29, 2020
  • 2 replies
  • 459 views

Now, these might just a coincidence but it might something Adobe should look at. 

A couple of days ago some adobe servers went down and I called customer care to make sure it wasn't on my end. On the phone they asked me to plug in my email then rep from India told me of the problem. 

So I decided to take the day off since I couldn't access any of the Adobe programs, which I kinda think I should bill Adobe for my day rate missed. 

Anywho I get back to my machine later that day and my spam box is flooded, and I mean flooded with crazy spam. 

I believe Adobe's customer support is compromised and leaking email addresses to scammers. 

  

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    May 29, 2020

    I get spam mail all the time.  That's nothing new.   So this may just be coincidence.

    Who did you call?

     

    EDIT:  What is your Adobe Case Number?  It should be in your account portal. 

    Please log-in to your account below.  Scroll down to View Support History.
    https://account.adobe.com/plans


     

     

    Nancy O'Shea— Product User & Community Expert
    adamt18510785
    Inspiring
    May 29, 2020

    1 (800) 833-6687

    case: ADB-13315131-N0B9

     

    It might be a coincidence, which i would accept. The strange part is I usually get a typical amount of spam from here and there, but we're talking like hundreds more than usual, and I didn't sign up for anything for months so nothing new on my end as of other accounts. 

     

    Legend
    May 29, 2020

    What number did you call?