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danav54783425
danav54783425
Participant
May 5, 2018
Answered

Spark Download problems

  • May 5, 2018
  • 2 replies
  • 14342 views

I created about a 2 minute Spark video and all was going well. Yesterday I finished it off and proceeded to download it, and it isn't downloading now. It seems to get stuck at the beginning of the download and it either just stays in a frozen download mode or eventually gives me a generic download error. I'm not sure what to do and need to get this project finished up....help! Any suggestions on what to do?  The problem seemed to start when I replaced a photo on one of the Spark slides (it had been to large to load so I recreated a new photo file that was smaller, replaced it and everything seemed fine...then the download problems started. Also, the preview of the video runs just perfectly. So I'm stumped! TIA for any suggestions.

    This topic has been closed for replies.
    Correct answer John T Smith

    There is No Spark forum go to https://spark.adobe.com or https://adobespark.zendesk.com/hc/en-us/requests/new

    2 replies

    L
    lisas22924975
    Participant
    June 9, 2018

    Hi! I'm having exactly the same download issue.  I'm curious if you eventually had any luck and were able to resolve the issue?  Thank you!

    R
    rohanm89824284
    Participant
    May 8, 2020

    Turn on a vpn and turn off all trackers and ad blockers thats what worked for me

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 5, 2018

    There is No Spark forum go to https://spark.adobe.com or https://adobespark.zendesk.com/hc/en-us/requests/new

      danav54783425
      danav54783425Author
      Participant
      May 6, 2018

      Thank you!

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