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Spark Video Not Loading

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On my computer, the videos on Spark are not loading. Ive tried closing the browser and restarting the computer. Web pages and posts work yet its just videos. I couldnt find any other help so please tell me why the videos are not loading.

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David__BCorrect answer

Legend

Hi Collin,

If you have a paid membership you can contact our phone/chat support for assistance here:

Contact Customer Care

Sign in with Adobe ID associated with your membership and select Spark > Troubleshoot > Show me my contact options

From there you should see contact options to reach phone or chat support at the bottom of the page.

Hope that helps,

- Dave

Nancy OShea

Community Expert

Try using a different browser.

Or post the URL to your Spark page here so we can check it.

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

There is no Spark forum for help here, so you may click below

Lots of Spark information https://forums.adobe.com/thread/2477321

And more information in https://forums.adobe.com/thread/2533886

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C

collind66024993Author

Participant

You don't understand. I need help with spark videos not loading and there is no other support for spark. I don't need more info about spark I need help fixing spark. I have an assignment late because it's not loading.

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David__BCorrect answer

Legend

Hi Collin,

If you have a paid membership you can contact our phone/chat support for assistance here:

Contact Customer Care

Sign in with Adobe ID associated with your membership and select Spark > Troubleshoot > Show me my contact options

From there you should see contact options to reach phone or chat support at the bottom of the page.

Hope that helps,

- Dave

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