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February 9, 2017
Question

Spinning blue meter starting Creative Cloud Desktop for the first time

  • February 9, 2017
  • 1 reply
  • 216 views

I'm having trouble getting Creative Cloud Desktop up and running on my Mac.  When I fire up the Adobe Creative Cloud application, it shows an empty window, with a blue circular progress meter.  Eventually it just quits.

The ACC.log shows several calls to INIT_COMM, but a bit later shows an error "REceiveed Termination Message in Communication Client . Breaking from the loop"

I've tried uninstalling, cleaning, removing OOBE folders, etc...all the related suggestions I could find in these forums, but nothing seems to make any difference.  Help please!

02/08/17 17:18:10:801 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 680 | Sent IPC packet to ACC with data: <?xml version="1.0" encoding="UTF-8" standalone="no"?>

<message>

    <output><actionType>INIT_COMM</actionType>

        <result>success</result>

        <retCode>eOwxHfNOPijc5lbN8loH/0AjmkMadATL9zqRmzPXJQlFhp2c088f8+U5+y0RYE9z7dQyAkKB5msa8c+pqymsyUEGF9SoZhA28HgmM68DnbhZ2gPlXl2aQ5E7ULZ3SKDq0dAQ5GqI9RwlTvGVEYCS7rAwjTsqzRq01mJ0qL2c+Io=</retCode>

    </output>

</message>

02/08/17 17:18:10:801 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 680 | Sent communnication ID packet to the client

02/08/17 17:18:10:801 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 680 | Initializing Communication Channel with ACC with pipename: 7C4071B1-B8FD-48A7-86D1-3C3141F46D09

02/08/17 17:18:11:327 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Inside initCommBridge, creating pipe 7C4071B1-B8FD-48A7-86D1-3C3141F46D09

02/08/17 17:18:11:327 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Write pipe already exists.

02/08/17 17:18:11:327 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Read pipe already exists.

02/08/17 17:18:11:327 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Opening read pipe returned status 9

02/08/17 17:18:11:829 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Opening write pipe returned status 10

02/08/17 17:18:11:830 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 680 | Successfully created the client thread

02/08/17 17:18:11:830 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 7913 |

02/08/17 17:18:11:830 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 680 | Successfully initiated communication

02/08/17 17:18:11:830 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 680 | Communication is open on the other pipe. Closing the static guid and re-opening for new clients...

02/08/17 17:18:11:830 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Inside closeBridge

02/08/17 17:18:11:830 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Closing outPipe 6

02/08/17 17:18:11:830 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Closing inPipe 5

02/08/17 17:18:11:830 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | All pipes closed properly

02/08/17 17:18:12:898 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 680 | Initializing1 Connection Channel with Service with pipename: F7C71944B49B446081C0603DE90E4855

02/08/17 17:18:12:898 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Inside initCommBridge, creating pipe F7C71944B49B446081C0603DE90E4855

02/08/17 17:18:12:898 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Write pipe already exists.

02/08/17 17:18:12:898 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Read pipe already exists.

02/08/17 17:18:12:898 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 680 | Opening read pipe returned status 5

02/08/17 17:18:18:043 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7121 | Pipe 7 is closed on other end or is invalid

02/08/17 17:18:18:043 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 7121 | readDataCallBack : Setting event for read data callback

02/08/17 17:18:18:043 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7121 | Closing outPipe 8

02/08/17 17:18:18:043 | [ERROR] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 7122 | listenIPCPackets:REceiveed Termination Message in Communication Client . Breaking from the loop

02/08/17 17:18:18:043 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 7122 | Closing IPC Channel of Communication Client

02/08/17 17:18:18:043 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7122 | Inside closeBridge

02/08/17 17:18:18:043 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7122 | Closing inPipe 7

02/08/17 17:18:18:043 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7121 | Closing inPipe 7

02/08/17 17:18:18:043 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7122 | All pipes closed properly

02/08/17 17:18:35:300 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7912 | Pipe 9 is closed on other end or is invalid

02/08/17 17:18:35:300 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 7912 | readDataCallBack : Setting event for read data callback

02/08/17 17:18:35:300 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7912 | Closing outPipe 10

02/08/17 17:18:35:300 | [ERROR] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 7913 | listenIPCPackets:REceiveed Termination Message in Communication Client . Breaking from the loop

02/08/17 17:18:35:300 | [INFO] |  | AdobeUpdateService | AdobeUpdateService |  |  |  | 7913 | Closing IPC Channel of Communication Client

02/08/17 17:18:35:300 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7913 | Inside closeBridge

02/08/17 17:18:35:300 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7913 | Closing inPipe 9

02/08/17 17:18:35:300 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7912 | Closing inPipe 9

02/08/17 17:18:35:300 | [TRACE] |  | AdobeUpdateService | AdobeUpdateService |  |  | CommBridge | 7913 | All pipes closed properly

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1 reply

John T Smith
Community Expert
Community Expert
February 9, 2017