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jeffreyS1767173
jeffreyS1767173
Known Participant
May 13, 2019
Answered

Start PS Trial? No, I already subscribe.

Why is Photoshop now asking me if I want to start my free trial when I am already a monthly subscriber? This has to stop, I have work to do.

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blukenatorCorrect answer
Inspiring
May 13, 2019

Apparently I had TWO Adobe ID's. Don't remember how that happened, but apparently when CC came on the scene I signed up for it and created an account because it asked me to even though I had an Adobe ID already.  Switching fixed my problem. Sorry to waste your time, but thanks.

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3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 13, 2019

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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blukenatorCorrect answer
Inspiring
May 13, 2019

Apparently I had TWO Adobe ID's. Don't remember how that happened, but apparently when CC came on the scene I signed up for it and created an account because it asked me to even though I had an Adobe ID already.  Switching fixed my problem. Sorry to waste your time, but thanks.

Translate
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 13, 2019

If you don't want 2 accounts you will need to contact support to have them consolidated

https://helpx.adobe.com/contact/support.html

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