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DannyNixon
Participant
May 14, 2020
Question

Strange Pop up re-occuring

  • May 14, 2020
  • 2 replies
  • 350 views

Hello ladies and gents,

Quick question if its ok with yourselves? 

Im having an issue with a pop up that keep shutting my photoshop down and asking for payment when I have already paid as it is a direct debit setup. Once i press update details on the  pop up photoshop then works again for me as normal. However no money leaves my account ( and rightfully so ). However this pop up is concerning me. Has anyone else suffored from or come across a similar issue? 

And feedback most appreciated!

All my best Danny

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 14, 2020

    Make sure your Creative Cloud Desktop App is updated and you are signed-in with your PAID Adobe ID and password.

    If it's forgetting you, try this help article.

    https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

     

    Post back if you still need help.

     

    Nancy O'Shea— Product User & Community Expert
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      DannyNixonAuthor
      Participant
      May 15, 2020

      Many thanks its appreciated sorry for any inconvenience

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 14, 2020

      This is a public forum, not the link to Adobe support
      -other users here can't help with an account problem
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      .
      Also: beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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      DannyNixonAuthor
      Participant
      May 15, 2020

      thank you its appreciated. sorry for any inconvenience Sir

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