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michaelp27708491
michaelp27708491
Participant
January 19, 2024
Answered

Strange registration problem after re-installation

  • January 19, 2024
  • 1 reply
  • 334 views

I have a strange problem with my Adobe ID password after the re-installation of CS6. The password  works fine for logging in via any web browser, I use Google Chrome. But as soon as I try to re-register old CS6 software (version 2012) that I had to re-install after a Windows crash, I get a message thar that my password doesn't match. It only happens, when I try to register the old CS6 (which is already registered at Adobe since the first installation). However, the re-installation procedure forces me to connect to my adobe ID and then does not accept my (otherwise working) password. 

I tried clearing cache, changing passwords, but nothing helped. It always works fine for general sign from the browser into my account, but strangely not for connecting with the account during registration. 

 

Does anyone know what to do?

    This topic has been closed for replies.
    Correct answer michaelp27708491

    Thank you. I am just doing that and it looks as if it works. After finishing setup, I will let you know. But it did acceot my password this time.


    Thank you so much. It did work. Everything works fine now. I really appreciated your advice. Have a good weekend. Best wishes, Michael Pakleppa

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 19, 2024

    registration is no longer available for cs6, and is unimportant.

     

    are you able to activate your cs6 installation?

      michaelp27708491
      michaelp27708491Author
      Participant
      January 19, 2024

      no, that is the problem, I still work on the 7 day period, before it will switch off. I can see that the software plus key are registered and I downloaded the setup files from there, but it needs to log in for activation - and that's where it doesn;t acceot the password.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 19, 2024

      do you currently have an adobe subscription or subscription trial on your computer?

       

      if not, has the problematic computer ever had an adobe subscription or subscription trial?

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