Participant

Answered

stuck at Verify your email address

Forum|Forum|12 years ago
April 14, 2014
25 replies
38242 views

so i entered invaild email the first time and now i can't signout to login

theres only option to resend and continue

This topic has been closed for replies.

Correct answer rjp2525

Hey migero_neko,

I ran into the same issue myself. I returned home for college this weekend and tried putting Creative Cloud on my laptop... However, a year prior I had attempted to register an account on an email from a domain I no longer own - I never activated it so the only options at the Creative Cloud application are "Continue" or "Resend" and the settings dropdown menu contains a pretty useful assortment of options... We got a "Help", "Pin to Notification Area" and an "Exit" button. After battling with those for a couple hours by myself, I finally contacted support...

It turns out some of the solutions i tried from the forums here I was doing in the wrong location. If you're on Windows try the following steps, as they worked perfectly for me:

Exit out of the Creative Cloud desktop application
Press the Windows Key + R to open the Run window
In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
Open the "Local" folder
Open the "Adobe" folder
Finally open the "OOBE" folder
Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.
Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password!

Don't delete the folder or rename it, just delete the one file above. Just as a reminder the file is not in the Roaming folder, it's in Local. Hopefully it works for you as well, good luck!

S

Shoodyhoney

Participant

Thanks man ! after 5 years,your reply saved someone else's life!
I have been stuck with the email verification thing for almost a week searching the internet fir a solution but only to find nothing.finally found your reply.thanks again!!

A

alejandroavilalopez

Participant

Thank you so much!!!

A

Amphibia

Participant

Thank you @rjp2525 This helped to get around the e-mail verification screen.

At the same time, this is incredibly stupid design on Adobe's part, and I can't believe it's still present in 2019 in the age of feedback driven design. What's the point about displaying two options - "resend verification" and "check again" - if the user is signing in with the wrong account. It seems very odd to require messing with windows files when a simple "log to different account" link would help, and I can see this being a very common situation users get into.

S

seanj5600018

Participant

Unfortunately this is still a problem to this day, guess its gonna be a 2020 problem as well. This is really annoying but hopefully I can fix it.

J

jsmith_0719

Inspiring

It does work Sean, Just amazing that we have to go that deep into our system in order to fix a software issue. Especially for what we pay for updates and maintenance in our subscription costs.

R

revitab67552090

Participant

it says it cannot be completed because the file is open in CC cloud but I closed it and says the the same. what should I do?

Abambo

Community Expert

revitab67552090 wrote
it says it cannot be completed because the file is open in CC cloud but I closed it and says the the same. what should I do?

I suppose "it cannot be completed" means deleting the opm.db file. If that is the case, reboot and do your operations immediately after the reboot. If that does not work, boot in safe mode and delete the file.

ABAMBO | Hard- and Software Engineer | Photographer

L

LashLarou

Participant

Safe Mode lets you delete it

ajm60465879

Participant

YOU ARE A LIFESAVER!! THANK YOU, THANK YOU, THANK YOU!!

raeb81059970

Participant

What if you're on a mac

jakob michaelsen

Participant

some one Help!!!

R

rjp2525Correct answer

Participant

Hey migero_neko,

I ran into the same issue myself. I returned home for college this weekend and tried putting Creative Cloud on my laptop... However, a year prior I had attempted to register an account on an email from a domain I no longer own - I never activated it so the only options at the Creative Cloud application are "Continue" or "Resend" and the settings dropdown menu contains a pretty useful assortment of options... We got a "Help", "Pin to Notification Area" and an "Exit" button. After battling with those for a couple hours by myself, I finally contacted support...

It turns out some of the solutions i tried from the forums here I was doing in the wrong location. If you're on Windows try the following steps, as they worked perfectly for me:

Exit out of the Creative Cloud desktop application
Press the Windows Key + R to open the Run window
In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
Open the "Local" folder
Open the "Adobe" folder
Finally open the "OOBE" folder
Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.
Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password!

Don't delete the folder or rename it, just delete the one file above. Just as a reminder the file is not in the Roaming folder, it's in Local. Hopefully it works for you as well, good luck!

A

Aaron Coleman

Participant

Dude i dont think you know how much you helped me i spent hours getting pissed off at my PC and this simple list fixed everything. i knew i needed to wipe the data but i didnt know how, you did though! thanks a bunch!

Jeffrey_A_Wright

Legend

Moving this discussion to the Creative Cloud forum.

Migero_neko if you are facing difficulties verifying your e-mail address then please contact our support team directly at http://adobe.ly/yxj0t6.

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