Skip to main content
Toddels
Toddels
Participant
September 15, 2019
Question

Stuck in last year! Trying to update my CC to get 2019.

  • September 15, 2019
  • 2 replies
  • 117 views

My 2019 Adobe CC will not update, I'm stuck in 2018. How can I get this updated?  I dumped all my 2018 off the computer, but everytime I go and update to 2019, it goes back to the 2018 version.  I have enough memory, so I'm baffeled.

Thank you in advance.

Todd

    This topic has been closed for replies.

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 16, 2019

    Hi Tod,

    Adobe CC won’t install unless your computer setup meets the requirements. You didn’t say which programs you use, so 

    Here are the system requirements for Photoshop:

    https://helpx.adobe.com/photoshop/system-requirements.html

     

    Let us know if you need them for other applications.

     

    ~ Jane

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 15, 2019

      You might need to upgrade your operating system before you can upgrade to 2019.  See  new CC system requirements and also check the individual product requirements.  Windows 8 and 8.1 are being phased out.

      https://helpx.adobe.com/creative-cloud/system-requirements.html

       

      Nancy O'Shea— Product User & Community Expert
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices