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weo1weo1weo1
Participant
February 8, 2019
Answered

stuck in Log-in screen loop

  • February 8, 2019
  • 2 replies
  • 578 views

I downloaded Lightroom and photoshop to try the 7 day trial, and when I try to use the apps creative cloud asks me to log in, so I log in and it accepts my password and then a new log in screen pops up and asks me to log in again, this repeats infinitely and I can't use the app. If I just close the login screen the whole app just shuts down.

I have attempted the following to no avail -

-logging out of all active sessions on the Adobe website

-updating the software

-uninstalling and reinstalling

-turning off firewall

-using a different wifi network

-restarting my computer

-contacting Adobe via Chat and phone (no one answered me)

I am using a MacBook Pro 2011, 10gb ram, 500gb SSD, running High Sierra.

This topic has been closed for replies.
Correct answer weo1weo1weo1

I found the solution after contacting Apple, there was an issue with my keychain and after deleting the "Keychains" folder in the "Library" folder and restarting the computer and reinstalling the Adobe programs the issue was fixed.

2 replies

Bani Verma
Bani Verma
Legend
February 18, 2019

Moving this thread to Creative Cloud Download & Install​ community.

W
weo1weo1weo1AuthorCorrect answer
Participant
February 8, 2019

I found the solution after contacting Apple, there was an issue with my keychain and after deleting the "Keychains" folder in the "Library" folder and restarting the computer and reinstalling the Adobe programs the issue was fixed.

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