I am trying to log in to my new account as my old student account has been deactivated. I have tried many things to get past this but nothing seems to work. If someone could help me with this issue it would be greatly appreciated!
remove your old license, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
then check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com
if that looks like your new account and shows an active subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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