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Participant
October 24, 2022
Answered

Stuck in sign-in loop as of student account deleted

  • October 24, 2022
  • 1 reply
  • 231 views

I am trying to log in to my new account as my old student account has been deactivated. I have tried many things to get past this but nothing seems to work. If someone could help me with this issue it would be greatly appreciated!

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Correct answer kglad

remove your old license, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html 

 

then check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that looks like your new account and shows an active subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 24, 2022

remove your old license, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html 

 

then check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that looks like your new account and shows an active subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Participant
November 3, 2022

Legend. Thank you so much