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Participant
Mar 28, 2019 5:51 PM UTC
Answered

Stuck on "Cancelling" in Creative Cloud - Photoshop

I had an issue installing updating Photoshop so I pressed cancel, now it's stuck on cancel and there's nothing I can do about it.

I uninstalled all photoshop files, and reopened Creative Cloud and it didn't change anything.
Also reinstalled creative cloud completely.

John T Smith
John T SmithCorrect answer
Community Expert
Mar 28, 2019 8:52 PM UTC

Uninstalling doesn't remove everything, so Adobe has Use the Creative Cloud Cleaner Tool to solve installation problems

7 replies

Participant
Aug 24, 2026 4:19 PM UTC

Update Operating system and then reinstall Photoshop

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kglad
Community Expert
Community Expert
Aug 25, 2026 12:30 PM UTC

locked

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Participant
Dec 9, 2024 5:22 PM UTC

i know this is literal years after the fact, but i just had this issue too so it's obviously still a thing--putting this here for anyone else that has the issue.
a simpler solution than the other answer that worked for me was to just turn airplane mode on my pc off and back on- it reverted back to "update available"

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Participant
Dec 9, 2024 5:23 PM UTC

off and back on**

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Participant
Dec 9, 2024 5:24 PM UTC

wow brainfart LOL, on and back off****

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John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
Mar 28, 2019 8:52 PM UTC

Uninstalling doesn't remove everything, so Adobe has Use the Creative Cloud Cleaner Tool to solve installation problems

Translate