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jeroend90897177
jeroend90897177
Participating Frequently
August 14, 2018
Answered

Student license Creative Cloud normally 65 euros, we already paid 328 euros for less than a year (30.24 / month)

  • August 14, 2018
  • 2 replies
  • 954 views

Normally we could buy a student license through the school for creative cloud, 65 euros per year. But in the end we paid 30.24 euros for each month. Apparently something went wrong during the transaction and we were connected to the Adobe website ... We paid 328 euros for less than a year.

We never received a bill, just in the end my son received an email with the bill in July and August, when we only noticed that we paid too much.

We get no refund or nothing, the chat is not answered on my question. The subscription has stopped, while I have paid for a month.

So no customer service?

How can this be solved.

Thanks for an answer

regards, Jeroen

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Correct answer John T Smith

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 14, 2018

I do not know your terms, but the 60€/year seams to be a highly subsidized rate. My rate would be 20€/month. For more information either contact your school or Adobe via the link Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer
jeroend90897177
jeroend90897177Author
Participating Frequently
August 14, 2018

Thank for your answer. My son had a school license of 65 for one year, but he had to renew and there went something wrong...at the link (software) of the school something went wrong and may have ended up on the official website, my son did not notice this .... only after 10 months he received an email from the monthly invoice and then his we start thinking ... also our mistake. thank everyone for your good advice. It is a pity that people did not show goodwill here at adobe, because all the payments could be seen there and we also had a school license first. Anyway. lost 265 euro.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 14, 2018

I'm not sure that Adobe does not show good will. If your claim is legit (what I don't doubt, but I cannot check), Adobe will help you with this. As I do not know any of the terms of your school license I cannot promise anything but asking Adobe to look into your case.

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 14, 2018

This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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