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charlie0306414
charlie0306414
Participant
June 18, 2019
Question

Student Redemption Code Redeemed on Wrong Account

  • June 18, 2019
  • 2 replies
  • 1070 views

Hello and thank you for reading!

Yesterday I purchased a 1-year student membership for the Adobe Creative Cloud suite. Once I read the email with my redemption code, I clicked on a link in it which took me to a part of the Adobe website that said "Enter your Redemption Code."

Earlier that day, one of my coworkers had logged into his Adobe account on my computer because he didn't have access to his own for a couple hours. I mistakenly forgot this and ended up redeeming the 1-year code to his account, because it was still logged in.

Now his Adobe subscription has been extended until August 2020 (he already had some time paid for) and I do not have one at all on my account. Sharing the account, changing the email on it, or re-installation/cleaning is not an option, as he uses the Adobe suite on 2 different computers daily. I work next to him and he is aware of my mistake, so he can corroborate this story and will agree that the 1 year should not have been credited to his account.

Basically, I need to reverse this redemption to my coworker's account and redeem the 1 year to my account.

I have contacted Adobe customer support three times (once on the phone, twice on live chat) but it seems like they are reading from a very limited script. Each time they tell me "I am sorry Sir, but you cannot redeem your code to another email" and repeat that with different phrasing until I give up. In addition, I exhausted basically every link from the Adobe Support Home website as an answer to a previous forum about this issue suggested. I also contacted the company that I bought the 1-year subscription from and was told the only help they can offer is a form to request a refund which takes 7 days to consider.

Above all, I want to speak directly to someone at Adobe (maybe in customer service or billing) who can understand and address my problem. I am dissatisfied with all of the support I have received thus far and I feel like there should be a solution to this issue.

Any & all advice is appreciated!

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 19, 2019

charliet88497466  wrote

Now his Adobe subscription has been extended until August 2020 (he already had some time paid for) and I do not have one at all on my account. Sharing the account, changing the email on it, or re-installation/cleaning is not an option, as he uses the Adobe suite on 2 different computers daily. I work next to him and he is aware of my mistake, so he can corroborate this story and will agree that the 1 year should not have been credited to his account.

Basically, I need to reverse this redemption to my coworker's account and redeem the 1 year to my account.

As Test Screen Name pointed out, only your co-worker can get this reversed if it is possible. But why do you not use the easy solution and the guy buys you a new redemption code.

Also, this may be useful in the future: When sharing my computer, I do not share my user-id. Each user has his own user and id and that would have inhibited what happened to you...

ABAMBO | Hard- and Software Engineer | Photographer
Brandon Loshe
Brandon Loshe
Legend
June 18, 2019

Unfortunately, this is only something that Adobe Customer Support can fix for you. This is a public forum. My best advice is to keep trying with customer support, as painful as that sounds to have to do a fourth time.

T
Test Screen Name
Legend
June 19, 2019

I think the person whose account was used needs to do the contacting. You can’t do this because you’re asking to remove it from someone else. But I’m not sure if a subscription can ever be un-redeemed. Unfortunate.

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