Skip to main content
Participant
April 20, 2023
Question

Student Satus confirmed but still paying full price since months

  • April 20, 2023
  • 2 replies
  • 527 views

I didnt found any posibility to chat with an employee via chat so i need to write my problem here. According to my profil on adobe im verified as a student till August 2023 but still paying 62€ instead 30€. Appriciate any help 🙂

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
April 20, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Community Expert
April 20, 2023

If you go to the contact page on the lower right there is a chat icon you can click to get through to Adobe. https://www.adobe.com/about-adobe/contact.html