Student Version of CS5 - New Computer

Forum|Forum|10 years ago
August 3, 2015
1 reply
451 views

Hi. I purchased a student version of CS5 in 2009. Now, I have a new computer and would like to transfer the product from my old computer to my new computer. I no longer have access to my student email to get the product serial number. I do have my original order number from Adobe. I have tried chat for help and was supposed to receive a follow up answer in 24-48 hours, but never recieved the response. I have called the 800 number and a recording says "phone support not available for your product." Can anyne here help? Thank you!!

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VarunS-NrjXZ4

Participating Frequently

Hi Dianne

You can find your serial number here : Find your serial number quickly

For downloading CS5 you may refer to Download CS5 products

Thanks

Varun

D

diannet55728911Author

Participant

Thanks - I tried to log in t Adobe with my old student email, I couldn't remember the password. If I click "forgot password" they will send something to my student email. I can get into my old student email, but all old emails are gone and it isn't letting new emails in. Is there a way to find the serial number in the product itself? I viewed the properties when I was chatting with support and found a number that was listed as "serial number" but it was only 20 digits and the guy I was chatting with said it needs to be 24 digits. Is it possible that serial numbers in 2009 were only 20 digits?

VarunS-NrjXZ4

Participating Frequently

Serial number is of 24 digits.

Please provide your Adobe ID so that I can check the details.

Thanks

Varun

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