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oreshkinaya
Participant
May 27, 2020
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  • May 27, 2020
  • 2 replies
  • 505 views

Good evening!
I took a trial subscription CreativeCloud. But could not install applications on a laptop. Then I forgot to cancel the subscription, and now they are trying to deduct money from my card for an application that I do not plan to use. I can’t cancel the plan in my account. What can be done with this?

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2 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 27, 2020

Click in your icon at the top right hand side of the Creative Cloud app.

Select Adobe Account.

Then Manage Plan in the subsequent dialogue box.

You may be able to make changes via the Manage Payments tab.

 

Community Expert
Manan JoshiCommunity Expert
Community Expert
May 27, 2020

Hello,


Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right. Also beware of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y


-Manan

-Manan
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