Participant

Answered

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Forum|Forum|9 years ago
January 29, 2017
4 replies
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Hello

I just bought every applications of creative cloud for on year. But it's actually not working: all my applications are still in test version... already tried to uninstall-install.. My subscribe maybe could be activated later ?.. i don´t know

i hope that it will be fixed soon

thank you

[Duplicate message deleted... posting the same question more than once is confusing... Mod]

[This is an open forum, not a direct line to Adobe support... you need to wait for a reply]

Creative Cloud

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Correct answer Elisa19

Ok so, it was still not working. Moreover i had an "error 16" that makes impossible to open trial versions.

What I did: uninstall and delete ALL my Adobe apps, files ..... Everything. Then reinstall Creative Cloud.. And now it's working, i can use apps and no problem with trial versions..

If it can help..

Thank you all

Elisa19AuthorCorrect answer

Participant

Ok so, it was still not working. Moreover i had an "error 16" that makes impossible to open trial versions.

What I did: uninstall and delete ALL my Adobe apps, files ..... Everything. Then reinstall Creative Cloud.. And now it's working, i can use apps and no problem with trial versions..

If it can help..

Thank you all

Community Expert

Community Expert

Thanks for letting us know what worked for you so that others may benefit from the information.

Participant

I will wait a day as Peru Bob said and next contact the staff by the chat... And hope that they will fix it

Participant

Thank you so much guys I talked to technical advisor on the phone...It will be solved ..I believe

Community Expert

Community Expert

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

Community Expert

Community Expert

It can sometimes take up to 24 hours before your account is updated. Wait a day, restart your computer, and try signing in.