Subscription

Question

I subscribe to CC yet both LR and PS are asking me to sign up to a 7 day trial .  Everything was fine yesterday but when I try to start the programs today it says there is no subsription  found. Any ideas what is happening please?

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Installing, Updating, & Subscribing to Acrobat to Adobe Creative Cloud]

SMiddlebrook · Answer

I have a similar issue and have been unable to resolve with support (spending hours with them on chat). An old team subscription that isn't active seems to be my default now and my individual subscription isn't being recognized.

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