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December 8, 2023
Question

Subscription

  • December 8, 2023
  • 1 reply
  • 60 views

I have a premium account till August 2024. I am login in from another computer with the same account. Unfortunately it is showing me" ur test version is expired " what should I do ?

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    1 reply

    kglad
    Community Expert
    Community Expert
    December 8, 2023

    on the problematic computer, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

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    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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