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L
logitrans technp46085224
Participant
November 9, 2018
Answered

Subscription expiry issue...

  • November 9, 2018
  • 2 replies
  • 401 views

Hi,

Good day.

We have valid licence. but it says your subscription has ended. Please let us know how to fix it?

Other team members are not having any issue.

Thanks,

LogiTrans

Mod Edit: Email addresses removed

This topic has been closed for replies.
Correct answer Derek Cross

You can check your subscription by accessing "Manage Account", which you can find via the Creative Cloud app (click on your face icon at the top of the CC Panel).

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 18, 2023

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 18, 2023

if ths revert to trial link fails to help, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Derek Cross
Community Expert
Derek CrossCommunity ExpertCorrect answer
Community Expert
November 9, 2018

You can check your subscription by accessing "Manage Account", which you can find via the Creative Cloud app (click on your face icon at the top of the CC Panel).

L
logitrans technp46085224Author
Participant
November 9, 2018

We already verified the subscription and it has the valid license and its active. How come it shows (your subscription has ended) error ?

M
Michael28464664dyoj
Participant
September 18, 2023

I am having this problem too. I am paying my monthly fee but I am getting a notice on Acrobat that my subscription is expired and that I need to subscribe

 

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