Subscription fees continuing after cancellation

Question

Very frustrated by the lack of support around this issue.

I cancelled my subscription in July and received an email confirming the cancellation and advising I could access features until early September (next billing cycle). However, monthly subscription fees were taken from August-November.... When I realised and went back into my account- the subscription was still active- I cancelled again and received a confirmation email stating I would have access until SEPTEMBER... This indicated to me that I had in fact cancelled my account in July and it is an error on Adobe. However I am unable to actually get any human assistance to organise the refund that I should be entitled to.

Please help!!!

Many thanks.

Nancy OShea · Answer

If you cancelled a pre-paid plan, there is no refund. The plan simply runs until its expiration date.

Are you sure the charges were for the same plan and not another product/plan?

Log-in to your account's support history panel.

https://account.adobe.com/support

Good luck.

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