Subscription Issue

Question

I purchuased the yearly subscription of creative cloud all apps in June or July of this year but now four months later any time i try to open an app it says my license expired and that I need to rebuy. When I attempted to rebuy, I was told I already had and was paying for a subscription. So what do I do? Is it an issue with the student plan or is this just a glitch?

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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