SUBSCRIPTION NOT RECOGNISED - RIDICULOUSLY LONG TO RE-INSTAL
Hello there
This is posted here because Adobe Support has closed my query without giving me a decent chance to respond to their email.
In summary, I have 2 computers, and have the Adobe Photography Plan, last subscription payment April 2025. I use my main computer often and have had no trouble with my plan / subscription.
But on my second computer (used less often), I tried to use Bridge and it said it wouldn’t do Camera Raw because I didn’t have a qualifying product. A long online chat resulted in the consultant unable or unwilling to help me, because he only looked up certain email addresses and would not look up my name, home address or the name of the activated devices.
I have now been able to access my records and the Adobe website which confirm that I do have a 2-computer Photography Plan subscription and that IT IS CURRENT, under my account under XX email address.
I now have my 2nd computer running, which successfully recognised my subscription as being under that XX email address.
To get the Photography Plan up and running again on the 2nd computer, I went into “access plans”, Photoshop, Install, then it said “now installing Creative Cloud Desktop App”. The computer has now been sitting on “Photoshop is now installing” for over 5 hours. FIVE HOURS. A whopping FIVE HOURS. It seems to be because the message was that “this app installs and updates all Adobe creative apps and services”.
THIS IS REALLY ANNOYING FOR A NUMBER OF REASONS.
- I had a paid for subscription under XX email address. I expect to be able to use my 2nd computer “occasionally”, i.e. not each and every month or at some specific periodicity. Can someone please explain why Adobe cancelled the Adobe products from that 2nd computer, ie Photoshop, Bridge and Camera Raw at the least (and probably Lightroom too)? I’ve paid for the subscription so I expect to be able to use it when I want. I shouldn’t have to re-install the products, taking a ridiculous number of hours per the next point.
- It is ridiculous that when I select to install Photoshop, the system decides to install ALL CREATIVE APPS AND SERVICES in one go, taking a horrible number of hours. I should be able to separately and progressively install JUST Photoshop, then JUST Bridge, then JUST Lighroom etc. Please explain why this option was not available.
At this stage, I do NOT know whether the installation of the Photography Plan / Creative Cloud is successful on my 2nd computer, because it is taking so LONG. SO LONG. SO LONG.
I’m sending this post now because I am so frustrated and annoyed about all this.
Irene
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