SUBSCRIPTION SCAM??

It tastes like a scam.

I just finished a "conversation" with one of adobe's support guys. An unpleasant experience.

Dear Navleen .. I hope you see this.

I tried to cancel my subscription 4 months ago and failed, and then got caught up with work and forgot about it, realizing today that I've paid extra 4 months for a month-to-month subscription for Premiere, which I haven't used. ( I used it a few days only after I bought it in April 2017)

1)It is unreasonable that you have to cancel a month-to-month subscription, why cant I just pay for one month? Makes me miss the pre CC days.

2)it is unacceptable that I have to then, contact tech support for them to cancel it for me. Yes I know, you click manage my plan, you click the cancel button, and ta-da. That's not the case for many of us outside the US/EU zone I guess, as I learned today. That button doesn't exist.

And it's so confusing. Made me even believe, the subscription might cancel itself at the end of the month. Boy I was mistaking. A mistake that cost me 120$.

3) my conversation with the tech staff ( NAVLEEN) ended a few minutes ago by saying ... and I quote

" IN SOME COUNTRIES ADOBE TAKES HELP FROM THIRD PARTY TO SELL THE PRODUCT. IN YOUR COUNTRY ADOBE IS TAKING MONEY TROGH DIGITAL RIVER, THEREFORE THE CANCELLATION OPTION IS NOT THERE AND YOU NEED TO CONTACT US FOR THE CANCELLATION AND WE CAN SUPPORT FOR THE SAME"

Mr Navleen then shut me off and ended the conversation.

I can't accept this, this information is not clear on the website to any average Joe like me. Nowhere does it say "contact us to cancel if". On the contrary, it just makes me think it will automatically get cancelled.

I asked for a refund, and Navleen just ignored me, that's around 120$ loss for me. Just cause there is no Cancel button.

I want the cancel button.

I want a refund.

I want clearer information for customers outside US/EU.