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Participant
March 14, 2019
Question

Subscription Still Active on Disabled Account

  • March 14, 2019
  • 1 reply
  • 432 views

A couple months back I noticed there was a recurring fee on my credit card for a creative cloud subscription. After checking the accounts I have access to, I believe that this subscription is active on my old college account. I tried logging in with this account, but after talking with the university, the college account has been deactivated on their end so I cannot use it to login to creative cloud to cancel the subscription. I can't get the university to reactive and there doesn't appear to be any support number to contact Adobe through. Is there someway to get in contact with someone at adobe to get the subscription associated with that account canceled? My only option if there isn't will be to cancel the payments.

Thanks in advance!

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1 reply

Ani*Adobe
Inspiring
March 14, 2019

Hi there,

There is an active subscription of creative cloud all apps plan with ******onix@gmail.com

Please follow the steps here to cancel the subscription How to cancel your Adobe Creative Cloud plan or membership

^Ani