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Alexxxiy
Participant
January 31, 2016
Question

Subscription to Illustrator after the payment has not appeared

  • January 31, 2016
  • 1 reply
  • 148 views

I paid for a subscription to Illustrator, but this information does not appear in the management account and the app is not activated through the creative cloud. Subscription for photographers this works fine.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2016

allow, at least, one business day pst for your payment to be processed.  (today is sunday pst.)

then check your account using the same adobe id used to pay, Adobe ID

in the meantime, you can use your adobe programs as trials by installing the cc desktop app and using it to install trials, https://creative.adobe.com/products/creative-cloud

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