Subscription was ordered just for 1 month, but automatically it went further

Question

Dear Sirs!In April 2018 I ordered a 1 month subscription for InDesign (subscription nr ADB030105020RU), I really needed it for just 1 month, not more, thus I was very careful choosing the proper subscription stating "Subsription for one application of Creative Cloud - InDesign (one month)". But automatically the payment was prolonged and I found out only now that it went every month till now, as if I ordered a monthly subscription. Even I can say that the software (InDesign) did not work after the first month, I tried it on purspose. so I was sure that the subscription was just for one month as I desired.Now i cancelled the subscription but I kindly ask you if there is a way to ask for the money back for the months that I didn't even intend to have it, May-August?This is quite unfair, the names of subsrciption should sound more clear to the customers. I didn't even receive any message after the end of this first month about the subscription going further, no question, nothing. Just the money have been automatically taken from the credit card.I kindly ask for your support!Best regardsNatalia Ortner

John T Smith · Accepted Answer

Are you sure there was a MONTHLY subscription for what you wanted, or did you buy an annual subscription with monthly payments?

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

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José329220952gr6 · Answer

Il m'était proposé 1 mois gratuit à l'essai, et je constate qu'il n'est que de 7 jours, pouvez vous m'expliquer cela, merci.

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