Subscriptions!

Question

Hi, I've switched over to the creative cloud ALL apps package, but am still being charged for my other subscriptions? I can't cancel them from here because it will charge me £50.00!! I was under the impression that switching to the ALL apps package would automatically cancel the other subscriptions....I do NOT want to being payable for double the apps. Please can you advise!!

Many thanks

AxelMatt · Answer

Normally you can change your plan as described here: Learn how to change your Adobe plan or subscription.

For canceling a subscription see here: Cancel Adobe trial or subscription

In your case you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

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https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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