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ahmeda65370253
ahmeda65370253
Participant
November 19, 2016
Answered

Subsecribtion

  • November 19, 2016
  • 1 reply
  • 147 views

Dear Sir,

    I would like to inform you that i paid for year photgraphy plan i can't join that programme. So please need your action to solve this issue.

Note : Order Details

           Order Number: REMOVED

           Order Date     : 29 August 2016

Best Regards,,,,

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    This topic has been closed for replies.
    Correct answer John T Smith

    Does your Cloud subscription properly show on your account page?

    https://www.adobe.com/account.html for subscriptions on your Adobe page

    If you have more than one email, are you sure you are using the correct Adobe ID?

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 19, 2016

    Does your Cloud subscription properly show on your account page?

    https://www.adobe.com/account.html for subscriptions on your Adobe page

    If you have more than one email, are you sure you are using the correct Adobe ID?

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

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